How should I get in touch?
You can contact us by any of the methods below or you can call in at one of our police stations.
You can get answers to some of the more commonly asked questions that have been put to us by the public.
• Email
• Report Online
• Correspondence
• Telephone
• Text/SMS
(for deaf and hard of hearing only).
Visit your local station
By Email
We will try to provide you with an accurate and meaningful reply to your email within 10 days of receipt.
Please email: customerservice@surrey.pnn.police.uk or complete the form below:
Correspondence
We receive a lot of letters and faxes every day and we aim to answer them promptly. In the first instance we will acknowledge your letter and confirm who is dealing with your enquiry. You can write to the police by addressing your letter to:
Surrey Police
PO Box 101
Guildford
GU1 9PE
Telephone Us
Please dial 999 in an Emergency; a Police Emergency is defined as Incidents where:
- Someone's life is in danger;
- Someone is at risk of violence, or property is about to be damaged;
- A serious offence is in progress;
- A suspect is at the scene or an early arrest is likely;
- Serious disruption to the public is likely
- Very serious crime (e.g. Rape, GBH)
For all other Police matters please dial:
101 or 01483 571212
24 hours a day, 7 days a week
(NB. We recommend that you put these numbers in your mobile, to enable you to contact us when you need to).
Contacting us if you are deaf, hard-of-hearing or speech impaired
Report online using our tool.
If you are hard of hearing or speech impaired, textphone on 08001 101 (non-emergency) or 08000 101 (emergency) or text us on 07786 204020 or 999 (register at www.emergencysms.org.uk).
Data Protection
In
this section you will find details of your right to access the information that
we hold. The Data Protection
Act 1998 provides individuals with a right of access to information that may be
held about themselves.
Freedom of Information
The Freedom of Information
Act 2000 gives a general right of access to all types of recorded information held
by public authorities, sets out exemptions from that right and places a number of
obligations on public authorities. Any person who makes a request to a public authority
for information must be informed whether the public authority holds that information
and, subject to exemptions, supplied with that information.
How to Make a Complaint Against the Police
Surrey Police aims to offer
the highest standards of customer care and service.
In the event that you are not satisfied with the service you have received please contact us.
Contacts
Surrey Police are often asked questions on things that are not dealt with by the
Police. Here, you'll find a list of
links to useful county and national web sites.