The Overseas Visitors Reporting Office (OVRO) is the place to visit in Surrey if you live in Surrey and have been required to register with the police, an essential part of many foreign nationals’ visa conditions.

Our details

Our address is:

Overseas Visitors Reporting Office (OVRO)
Surrey Police Headquarters
Mount Browne
Sandy Lane
Guildford
GU3 1HQ

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Please email us or call 01483 639516 to make an appointment. Please check what to bring with you.

You can also use the same email address or phone number to ask us questions, or post your query to:

OVRO Registration Department
Surrey Police
PO Box 101
Guildford
Surrey
GU1 9PE

Opening times for appointments

Monday to Friday: 8.30am to 3.30pm
Saturday and Sunday: closed
UK public holidays and bank holidays: closed

You can also part-register without an appointment at:

Reigate Police Station
79 Reigate Road
Reigate
RH2 0RY

Part-registration means that you can get a visa stamp in your passport to prove you're registered, even though the process isn't finished. For this part-registration process:

  • you must bring all the relevant documents so staff at the police station can take copies of them
  • they stamp your passport with your visa to prove registration has taken place
  • staff send the copies and the signed police registration certificate (PRC) to Surrey Police HQ to continue the process
  • these are then posted back to you


If you need a certificate back urgently, mention this during the registration process.

Opening times for Reigate Police Station

Monday to Sunday: 8am to 10pm
UK public holidays and bank holidays: closed

When to attend

You must visit the OVRO to register and get your police registration certificate (PRC) within seven days of arriving in Surrey. This is important, because if you don't you may face:

  • a £5,000 fine
  • a prison sentence
  • recommendation of deportation
  • a ten-year ban on entering the UK


Unsure if you need to register? Read our advice for first time visitors: who needs to register as a foreign national?

Students

Sometimes we visit the University of Surrey, Royal Holloway University London, UCA Farnham and UCA Epsom to make bulk registrations.

If you're a student at one of these universities, contact the International Student Office or check the university website to see if we've made one of these appointments.

All other students should make an appointment with the Overseas Visitors Records Office or visit Reigate Police Station, as detailed above.

When your details change

If you change any of your personal or contact details while studying or working in Surrey, you'll need to update your existing PRC with the OVRO. See reporting a change in circumstances or new visa to find out what to do.

You must report any of the following changes within seven days:

  • change of address
  • change of college/university/course
  • change of occupation
  • change in marital status
  • new landing conditions (re-entry visa)
  • new passport details
  • children born whilst you are in the UK
  • exemption from Police Registration
  • a new BRP

If you lose your certificate

If you've lost your police registration certificate, please make an appointment in the same way. We'll ask you about why and how you lost it, before we can consider issuing you a new one.

Please see our full checklist of what to bring with you when you visit the OVRO.