We have several ways for our deaf, hard of hearing, speech impaired or deaf-blind communities to contact us if you struggle with our main contact methods.

In an emergency

As well as using our textphone service on 18000, you can use our 999 emergency text service. Please note, you must register your mobile phone first. 

Pegasus card scheme 

If you have speech or communication difficulties, join our Pegasus card scheme, which could save you time and help you in an emergency.

If it's not an emergency

Police link officers for deaf people

We have a number of police officers and staff who act as police link officers for deaf people (PLOD) and are available for advice and information.

Our link officers:

  • hold qualifications in British Sign Language
  • use their skills to assist in enquiries
  • provide advice and information
  • don't provide interpreting for evidential procedures

Text our PLOD officers on 07860 097227