If you are deaf or find it hard to communicate
We have several ways for users with a hearing or speech impairment, or deaf-blind communities to contact us if you struggle with our main contact methods.
In an emergency
As well as using our textphone service on 18000, you can use our 999 emergency text service. Please note, you must register your mobile phone first.
Pegasus card scheme
If you have speech or communication difficulties, join our Pegasus card scheme, which could save you time and help you in an emergency.
If it's not an emergency
British Sign Language (BSL)
We have partnered with SignVideo to provide a Video Relay Service, which will enable BSL users to report crime via immediate access to online BSL interpretation.
The interpreter will call the relevant police force and provide a live relay interpretation of the crime you are reporting.
Textphone service
If you have a hearing or speech impairment, use our textphone service on 18001 101.