We have several ways for users with a hearing or speech impairment, or deaf-blind communities to contact us if you struggle with our main contact methods.

In an emergency

As well as using our textphone service on 18000, you can use our 999 emergency text service. Please note, you must register your mobile phone first. 

Pegaus card scheme 

If you have speech or communication difficulties, join our Pegasus card scheme, which could save you time and help you in an emergency.

If it's not an emergency

British Sign Language (BSL)

We have partnered with Interpreter Now to provide a Video Relay Service, which will enable BSL users to report crime via immediate access to online BSL interpretation.

The interpreter will call the relevant police force and provide a live relay interpretation of the crime you are reporting.

Report using BSL