Thanks and complaints
Your feedback helps to shape us. So whether you’d like to say thanks or make a complaint we’d like to hear from you.
Get in touch using the quick and simple online tool below.
Is it an emergency?
If a crime is happening now or someone is in immediate danger, call 999 now.
I'd like to seek compensation for something the police have done
You can contact us about this in one of two ways, by post or by email.
Please write to:
Joint Insurance Service Team
Surrey Police HQ
2 The Drive
Email address: Surreyandsussexclaims@sussex.pnn.police.uk
Please be sure to include the following information:
- your full name and contact details (including postal address and phone number)
- your police case or report number (if applicable)
- the name or shoulder number of any officer, staff or volunteer involved
- your reasons for claiming compensation and the amount (even if only estimated) claimed
We will reply with a claim reference number and the name, telephone number and email address of the person dealing with your claim. From that point, please correspond with the person handling the claim, always remembering to quote your reference number.
We will investigate any genuine claim and are able to solve most claims without needing to start legal proceedings. Indeed, the courts expect both parties to attempt to resolve disputes without bringing proceedings.
This is why we ask claimants to give full details of the basis of their claim and to allow us a reasonable time to investigate and negotiate before commencing proceedings. If you do decide to commence proceedings, please note that the correct name for service of all proceedings upon Surrey Police is ‘The Chief Constable of Surrey Police’.
The Joint Insurance Service Team is authorised to accept service of all civil proceedings, including judicial review, third party disclosure and other civil claims, on behalf of the Chief Constable. Therefore please send all proceedings to the address above.
Please note, Surrey Police do not manage claims against the Police and Crime Commissioner. To do that please go here.