Surrey Police warns residents after rise in mobile phone fraud
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Fraudsters are making scam calls and asking for residents to send their debit cards and PIN number to an address. Often they claim to be from their bank.
We want to alert you to potential scammers. Please take some action to protect yourself and your loved one from becoming a victim of fraud:
- Your bank or the police will never call you to ask you to verify your personal details or PIN by phone.
- If you need to call your bank back to check, wait five minutes; fraudsters may stay on the line after you hang up. Alternatively, use a different line altogether to call your bank.
- Never share your PIN number, sort code or account number, or enter any of them onto a telephone keypad.
- A genuine police officer will not be offended if you ask them to confirm their identity
- Your debit or credit card is yours – don’t let a stranger take it off you. You should only ever have to hand it over at your bank. If it’s cancelled, you should destroy it yourself.
- Never transfer funds into a new account on the instruction of an unexpected caller – even if they tell you the account is in your name.
Please pass this prevention advice to your loved ones, especially those who are elderly or vulnerable.
If you or someone you know is vulnerable and has been a victim of fraud please call:
Surrey Police on 101 or visit http://www.surrey.police.uk/
To report fraud or attempted fraud, call Action Fraud on 0300 123 2040, or report to them online: https://www.actionfraud.police.uk/
In an emergency, always call 999.
You can read more about internet, email and mobile fraud here: https://www.surrey.police.uk/advice/advice-and-information/fa/fraud/personal-fraud/internet-email-mobile-fraud/