Surrey 999 calls answered on average in 9.58 seconds
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Data published today (31 May) reveals that 999 calls are answered on average in 9.58 seconds in Surrey.
The 999 Performance Data, released today as part of the Government’s Beating Crime Plan, shows Surrey Police received 69,995 calls between 1 November 2021 and 30 April 2022. The government’s national target is for these calls to be answered in under ten seconds, and 82% of 999 calls to Surrey Police were answered within this time frame.
Nationally the data shows that Police Forces in the UK (England, Wales, Scotland, and Northern Ireland) receive a 999 call every three seconds. Forces across the UK received 5,218,350 calls between 1 November 2021 and 30 April 2022, averaging a call every three seconds.
Ali Barlow, Temporary Assistant Chief Constable and Local Policing Lead for Surrey Police, said:
“We welcome the release of the national 999 performance data, as it is important that the public have confidence that we will be there when they really need us and that emergency calls will always be given priority. Between November 2021 and April 2022, Surrey Police answered 57,505 calls in under ten seconds, and on average we are answering 999 calls within 9.58 seconds, which places us 8th out of 43 forces. We have a fantastic team of call handlers in Surrey Police, and whilst our 999 performance as reflected in this data is good, we will continue to strive to improve."
Releasing 999 performance data enables police accountability to the public, which is crucial to continuing to police the communities we serve by consent. The data will also help us gain a better understanding of the public’s experiences and enable us to identify areas of improvement.
There are a number of ways in which members of the public can get in touch with Surrey Police to report a crime:
If you have a hearing or speech impairment, use our textphone service on 07860 097227.
Contact independent charity Crimestoppers to anonymously report a crime or suspicious behaviour www.crimestoppers-uk.org or 0800 555 111
Data is accessible to the public via www.police.uk where they can access the data for Surrey under the 999 performance data tab. Going forward the data will be released at the beginning of each month for the previous month.