Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) conduct a range of inspections to independently assess all police forces in England and Wales and make recommendations to improve.

HMICFRS Inspections

2018/19 PEEL Inspection:

More information on the HMICFRS website.

Effectiveness

  • Preventing crime and tackling ASB - OUTSTANDING
  • Protecting vulnerable people - GOOD

Efficiency

  • Meeting current demands and using resources - REQUIRES IMPROVEMENT
  • Planning for the future - REQUIRES IMPROVEMENT

Legitimacy

  • Ethical and lawful workforce behaviour - GOOD
  • Fair treatment of the workforce - GOOD

2018 Crime Data Integrity Inspection:

More information on the HMICFRS website.

  • How effective is the force at recording crime - GOOD

2017/18 PEEL Inspection:

More information on the HMICFRS website.

Effectiveness

  • Keeping people safe and reducing crime - GOOD

Efficiency

  • Keeping people safe and reducing crime - GOOD

Legitimacy

  • Keeping people safe and reducing crime - GOOD

* Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) judgments are outstanding, good, requires improvement and inadequate. 

The Police & Crime Plan

The Police and Crime Commissioner (PCC) has published the full Police and Crime Plan which details the six public police and crime priorities for Surrey. This Plan sets the strategic direction for the Force and partners in criminal justice and community safety.

The full Police and Crime Plan is available on the PCC website, which also includes the public consultation that fed into this year's plan.

Please refer to the HMIC Crime Comparator for full details of how Surrey Police compares to other forces.

101 & 999 Call Performance

August 2020

101 999
Total number of calls  29,042 13,143
Average time taken to answer 75% of calls 4m10s 2s
Average time taken to answer 95% of calls 20m 18s
Average caller waiting time 3m51s 4s

July 2020

101 999
Total number of calls  21,055 12,553
Average time taken to answer 75% of calls  4m10s 2s
Average time taken to answer 95% of calls  30m 18s
Average caller waiting time 3m15s 4s

June 2020

101 999
Total number of calls  22,486 10,873
Average time taken to answer 75% of calls  2m50s 2s
Average time taken to answer 95% of calls  9m 14s
Average caller waiting time 1m57s 4s

May 2020

   
Total number of calls  22,645 9,594
Average time taken to answer 75% of calls  1m20s 2s
Average time taken to answer 95% of calls  6m 12s
Average caller waiting time 1m10s 3s

April 2020

101 999
Total number of calls  20,615 8,105
Average time taken to answer 75% of calls  1m40s 2s
Average time taken to answer 95% of calls  6m 8s
Average caller waiting time 1m19s 3s

March 2020

101 999
Total number of calls  21,960 10,652
Average time taken to answer 75% of calls  2m10s 4s
Average time taken to answer 95% of calls  7m 8s
Average caller waiting time 1m24s 3s