Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) conduct a range of inspections to independently assess all police forces in England and Wales and make recommendations to improve.

HMICFRS Inspections

Inspection Name Overall Grading Dates Covered Link to Full Report
Crime Data Integrity:
to test the accuracy of our crime recording
GOOD October 2017 – March 2018 here is the report

Efficiency PEEL inspection:
to measure

  • How well the force understands the demand
  • How well the force uses its resources
  • How well the force is planning for the future
GOOD April 2017 here is the report

Effectiveness PEEL Inspection:
to measure our effectiveness in

  • Preventing crime and tackling anti-social behaviour
  • Investigating crime and reducing re-offending
  • Protecting vulnerable people
  • Tackling serious and organised crime
 GOOD July 2016 – June 2017 here is the report

Legitimacy PEEL inspection:
to measure

  • To what extent the force treats all the people it serves with fairness and respect
  • How well the force ensures that its workforce behave ethically and lawfully
  • To what extent the force treats its workforce with fairness and respect
GOOD April 2016 - April 2017 here is the report

* Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) judgments are outstanding, good, requires improvement and inadequate. 

The Police & Crime Plan

The Police and Crime Commissioner (PCC) has published the full Police and Crime Plan which details the six public police and crime priorities for Surrey. This Plan sets the strategic direction for the Force and partners in criminal justice and community safety.

The full Police and Crime Plan is available on the PCC website, which also includes the public consultation that fed into this year's plan.

Please refer to the HMIC Crime Comparator for full details of how Surrey Police compares to other forces.

101 & 999 Call Performance

June 2019

101 999
Total number of calls  25,050 12,375
Average time taken to answer 75% of calls  2m20s 2s
Average time taken to answer 95% of calls  9m 12s
Average caller waiting time 1m57s 3s
May 2019 101 999
Total number of calls  27,719 11,165
Average time taken to answer 75% of calls  1m10s 2s
Average time taken to answer 95% of calls  4m10s 6s
Average caller waiting time 54s 2s
April 2019 101 999
Total number of calls  25,950 11,262
Average time taken to answer 75% of calls  1m20s 2s
Average time taken to answer 95% of calls  5m 6s
Average caller waiting time 1m6s 3s
March 2019 101 999
Total number of calls  24,223 11,188
Average time taken to answer 75% of calls  1m40s 2s
Average time taken to answer 95% of calls  6m 6s
Average caller waiting time 1m12s 3s
February 2019 101 999
Total number of calls  22,143 10,828
Average time taken to answer 75% of calls  1m20s 2s
Average time taken to answer 95% of calls  6m 6s
Average caller waiting time 1m7s 3s
January 2019 101 999
Total number of calls  23,531 10,353
Average time taken to answer 75% of calls  50s 2s
Average time taken to answer 95% of calls  3m40s 6s
Average caller waiting time 48s 2s