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Our Force performance

Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) conduct a range of inspections to independently assess all police forces in England and Wales and make recommendations to improve.

HMICFRS Inspections

 

2021/22 PEEL Inspection:

More information on the HMICFRS website.

Engaging with and treating the public with fairness and respect- GOOD

Preventing crime and anti-social behaviour- OUTSTANDING

Responding to the public- ADEQUATE 

Investigating crime- GOOD 

Protecting vulnerable people- GOOD 

Managing offenders and suspects- REQUIRES IMPROVEMENT 

Building, supporting and protecting the workforce- ADEQUATE 

Strategic planning, organisational management and value for money- ADEQUATE 

  

2018/19 PEEL Inspection:

More information on the HMICFRS website.

Effectiveness

  • Preventing crime and tackling ASB - OUTSTANDING
  • Protecting vulnerable people - GOOD

Efficiency

  • Meeting current demands and using resources - REQUIRES IMPROVEMENT
  • Planning for the future - REQUIRES IMPROVEMENT

Legitimacy

  • Ethical and lawful workforce behaviour - GOOD
  • Fair treatment of the workforce - GOOD

 

2018 Crime Data Integrity Inspection:

More information on the HMICFRS website.

  • How effective is the force at recording crime - GOOD

 

2017/18 PEEL Inspection:

More information on the HMICFRS website.

Effectiveness

  • Keeping people safe and reducing crime - GOOD

Efficiency

  • Keeping people safe and reducing crime - GOOD

Legitimacy

  • Keeping people safe and reducing crime - GOOD

 

* Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) judgments are outstanding, good, requires improvement and inadequate. 

The Police & Crime Plan

The Police and Crime Commissioner (PCC) has published the full Police and Crime Plan which details the six public police and crime priorities for Surrey. This Plan sets the strategic direction for the Force and partners in criminal justice and community safety.

The full Police and Crime Plan is available on the PCC website, which also includes the public consultation that fed into this year's plan.

Please refer to the HMIC Crime Comparator for full details of how Surrey Police compares to other forces.

101 & 999 Call Performance

May 2022

 999 101
Total number of calls 13,487 21,869
Average caller waiting time 3s 3.08s

April 2022

 999 101
Total number of calls 12,060 19,757
Average caller waiting time 4s 3.21s

March 2022

 999 101
Total number of calls 12,866 23,632
Average caller waiting time 4s 5.13s

February 2022

 999 101
Total number of calls 12,211 21,411
Average caller waiting time 5s 4.26s

January 2022

 999 101
Total number of calls 11,755 22,043
Average caller waiting time 4s 4.18s

December 2021

 999 101
Total number of calls 12,709 22,379
Average caller waiting time 5s 4.57s

November 2021

 999 101
Total number of calls 12,193 15,721
Average time taken to answer 75% of calls 2s 6m
Average time taken to answer 95% of calls 14s 20m
Average caller waiting time 4s 3m30s

September 2021

 999 101
Total number of calls 13,171 16,112
Average time taken to answer 75% of calls 2s 7m
Average time taken to answer 95% of calls 18s 30m
Average caller waiting time 4s 4m16s

August 2021

 999 101
Total number of calls 12,606 16,739
Average time taken to answer 75% of calls 2s 3m50s
Average time taken to answer 95% of calls 16s 20m
Average caller waiting time 4s 3m16s

July 2021

 999 101
Total number of calls 14,187 17,737
Average time taken to answer 75% of calls 4s 7m
Average time taken to answer 95% of calls 24s 20m
Average caller waiting time 6s 4m11s

June 2021

 999 101
Total number of calls 13,533 18,187
Average time taken to answer 75% of calls 2s 6m
Average time taken to answer 95% of calls 20s 20m
Average caller waiting time 5s 4m12s