Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) conduct a range of inspections to independently assess all police forces in England and Wales and make recommendations to improve.

HMICFRS Inspections

2018/19 PEEL Inspection:

More information on the HMICFRS website.

Effectiveness

  • Preventing crime and tackling ASB - OUTSTANDING
  • Protecting vulnerable people - GOOD

Efficiency

  • Meeting current demands and using resources - REQUIRES IMPROVEMENT
  • Planning for the future - REQUIRES IMPROVEMENT

Legitimacy

  • Ethical and lawful workforce behaviour - GOOD
  • Fair treatment of the workforce - GOOD

2018 Crime Data Integrity Inspection:

More information on the HMICFRS website.

  • How effective is the force at recording crime - GOOD

2017/18 PEEL Inspection:

More information on the HMICFRS website.

Effectiveness

  • Keeping people safe and reducing crime - GOOD

Efficiency

  • Keeping people safe and reducing crime - GOOD

Legitimacy

  • Keeping people safe and reducing crime - GOOD

* Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) judgments are outstanding, good, requires improvement and inadequate. 

The Police & Crime Plan

The Police and Crime Commissioner (PCC) has published the full Police and Crime Plan which details the six public police and crime priorities for Surrey. This Plan sets the strategic direction for the Force and partners in criminal justice and community safety.

The full Police and Crime Plan is available on the PCC website, which also includes the public consultation that fed into this year's plan.

Please refer to the HMIC Crime Comparator for full details of how Surrey Police compares to other forces.

101 & 999 Call Performance

September 2019

101 999
Total number of calls  26,594 12,491
Average time taken to answer 75% of calls  1m30s 2s
Average time taken to answer 95% of calls  4m30s 10s
Average caller waiting time 1m03s 3s
August 2019 101 999
Total number of calls  27,984 12,708
Average time taken to answer 75% of calls  46s 2s
Average time taken to answer 95% of calls  3m40s 6s
Average caller waiting time 44s 3s
July 2019 101 999
Total number of calls  27,345 13,222
Average time taken to answer 75% of calls  2m 2s
Average time taken to answer 95% of calls  8m 10s
Average caller waiting time 1m35s 3s

June 2019

101 999
Total number of calls  25,050 12,375
Average time taken to answer 75% of calls  2m20s 2s
Average time taken to answer 95% of calls  9m 12s
Average caller waiting time 1m57s 3s
May 2019 101 999
Total number of calls  27,719 11,165
Average time taken to answer 75% of calls  1m10s 2s
Average time taken to answer 95% of calls  4m10s 6s
Average caller waiting time 54s 2s
April 2019 101 999
Total number of calls  25,950 11,262
Average time taken to answer 75% of calls  1m20s 2s
Average time taken to answer 95% of calls  5m 6s
Average caller waiting time 1m6s 3s