Our Force performance

Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) conduct a range of inspections to independently assess all police forces in England and Wales and make recommendations to improve.

HMICFRS Inspections

2021/22 PEEL Inspection:

More information on the HMICFRS website.

Engaging with and treating the public with fairness and respect- GOOD

Preventing crime and anti-social behaviour- OUTSTANDING

Responding to the public- ADEQUATE 

Investigating crime- GOOD

Protecting vulnerable people- GOOD

Managing offenders and suspects- REQUIRES IMPROVEMENT

Building, supporting and protecting the workforce- ADEQUATE

Strategic planning, organisational management and value for money- ADEQUATE

2018/19 PEEL Inspection:

More information on the HMICFRS website.

Effectiveness

• Preventing crime and tackling ASB - OUTSTANDING
• Protecting vulnerable people - GOOD

Efficiency

• Meeting current demands and using resources - REQUIRES IMPROVEMENT
• Planning for the future - REQUIRES IMPROVEMENT

Legitimacy

• Ethical and lawful workforce behaviour - GOOD
• Fair treatment of the workforce - GOOD

2018 Crime Data Integrity Inspection:

More information on the HMICFRS website.

• How effective is the force at recording crime - GOOD

2017/18 PEEL Inspection:

More information on the HMICFRS website.

Effectiveness

• Keeping people safe and reducing crime - GOOD

Efficiency

• Keeping people safe and reducing crime - GOOD

Legitimacy

• Keeping people safe and reducing crime - GOOD

* Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) judgments are outstanding, good, requires improvement and inadequate. 

The Police and Crime Commissioner (PCC) has published the full Police and Crime Plan which details the six public police and crime priorities for Surrey. This Plan sets the strategic direction for the Force and partners in criminal justice and community safety.

The full Police and Crime Plan is available on the PCC website, which also includes the public consultation that fed into this year's plan.

Please refer to the HMIC Crime Comparator for full details of how Surrey Police compares to other forces.

101 & 999 Call Performance
April 2023	999	101
Total number of calls	14,013	17,049
Average caller waiting time	14s	7m13s
March 2023	999	101
Total number of calls	15,435	21,126
Average caller waiting time	35s	11m15s
February 2023	999	101
Total number of calls	12,863	17,543
Average caller waiting time	10s	8m36s
January 2023	999	101
Total number of calls	13,031	17,836
Average caller waiting time	4s	5m01s
December 2022	999	101
Total number of calls	13,721	16,123
Average caller waiting time	6s	5m18s
November 2022	999	101
Total number of calls	13,905	17,961
Average caller waiting time	5s	6m
October 2022	999	101
Total number of calls	14,380	18,962
Average caller waiting time	7s	6m41s
September 2022	999	101
Total number of calls	13,637	20,638
Average caller waiting time	6s	6m20s
August 2022	999	101
Total number of calls	15,089	21,480
Average caller waiting time	5s	6m11s
July 2022	999	101
Total number of calls	16,035	23,865
Average caller waiting time	7s	7m13s
June 2022	999	101
Total number of calls	14,393	24,852
Average caller waiting time	4s	3m54s