Our Force performance
Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) conduct a range of inspections to independently assess all police forces in England and Wales and make recommendations to improve.
HMICFRS Inspections |
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2018/19 PEEL Inspection:More information on the HMICFRS website. Effectiveness
Efficiency
Legitimacy
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2018 Crime Data Integrity Inspection:More information on the HMICFRS website.
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2017/18 PEEL Inspection:More information on the HMICFRS website. Effectiveness
Efficiency
Legitimacy
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* Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) judgments are outstanding, good, requires improvement and inadequate.
The Police & Crime Plan
The Police and Crime Commissioner (PCC) has published the full Police and Crime Plan which details the six public police and crime priorities for Surrey. This Plan sets the strategic direction for the Force and partners in criminal justice and community safety.
The full Police and Crime Plan is available on the PCC website, which also includes the public consultation that fed into this year's plan.
Please refer to the HMIC Crime Comparator for full details of how Surrey Police compares to other forces.
101 & 999 Call Performance |
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May 2022 |
999 | 101 |
| Total number of calls | 13,487 | 21,869 |
| Average caller waiting time | 3s | 3.08s |
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April 2022 |
999 | 101 |
| Total number of calls | 12,060 | 19,757 |
| Average caller waiting time | 4s | 3.21s |
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March 2022 |
999 | 101 |
| Total number of calls | 12,866 | 23,632 |
| Average caller waiting time | 4s | 5.13s |
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February 2022 |
999 | 101 |
| Total number of calls | 12,211 | 21,411 |
| Average caller waiting time | 5s | 4.26s |
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January 2022 |
999 | 101 |
| Total number of calls | 11,755 | 22,043 |
| Average caller waiting time | 4s | 4.18s |
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December 2021 |
999 | 101 |
| Total number of calls | 12,709 | 22,379 |
| Average caller waiting time | 5s | 4.57s |
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November 2021 |
999 | 101 |
| Total number of calls | 12,193 | 15,721 |
| Average time taken to answer 75% of calls | 2s | 6m |
| Average time taken to answer 95% of calls | 14s | 20m |
| Average caller waiting time | 4s | 3m30s |
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September 2021 |
999 | 101 |
| Total number of calls | 13,171 | 16,112 |
| Average time taken to answer 75% of calls | 2s | 7m |
| Average time taken to answer 95% of calls | 18s | 30m |
| Average caller waiting time | 4s | 4m16s |
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August 2021 |
999 | 101 |
| Total number of calls | 12,606 | 16,739 |
| Average time taken to answer 75% of calls | 2s | 3m50s |
| Average time taken to answer 95% of calls | 16s | 20m |
| Average caller waiting time | 4s | 3m16s |
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July 2021 |
999 | 101 |
| Total number of calls | 14,187 | 17,737 |
| Average time taken to answer 75% of calls | 4s | 7m |
| Average time taken to answer 95% of calls | 24s | 20m |
| Average caller waiting time | 6s | 4m11s |
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June 2021 |
999 | 101 |
| Total number of calls | 13,533 | 18,187 |
| Average time taken to answer 75% of calls | 2s | 6m |
| Average time taken to answer 95% of calls | 20s | 20m |
| Average caller waiting time | 5s | 4m12s |