Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) conduct a range of inspections to independently assess all police forces in England and Wales and make recommendations to improve.

HMICFRS Inspections

2018/19 PEEL Inspection:

More information on the HMICFRS website.

Effectiveness

  • Preventing crime and tackling ASB - OUTSTANDING
  • Protecting vulnerable people - GOOD

Efficiency

  • Meeting current demands and using resources - REQUIRES IMPROVEMENT
  • Planning for the future - REQUIRES IMPROVEMENT

Legitimacy

  • Ethical and lawful workforce behaviour - GOOD
  • Fair treatment of the workforce - GOOD

2018 Crime Data Integrity Inspection:

More information on the HMICFRS website.

  • How effective is the force at recording crime - GOOD

2017/18 PEEL Inspection:

More information on the HMICFRS website.

Effectiveness

  • Keeping people safe and reducing crime - GOOD

Efficiency

  • Keeping people safe and reducing crime - GOOD

Legitimacy

  • Keeping people safe and reducing crime - GOOD

* Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) judgments are outstanding, good, requires improvement and inadequate. 

The Police & Crime Plan

The Police and Crime Commissioner (PCC) has published the full Police and Crime Plan which details the six public police and crime priorities for Surrey. This Plan sets the strategic direction for the Force and partners in criminal justice and community safety.

The full Police and Crime Plan is available on the PCC website, which also includes the public consultation that fed into this year's plan.

Please refer to the HMIC Crime Comparator for full details of how Surrey Police compares to other forces.

101 & 999 Call Performance

May 2021

 999 101
Total number of calls 12,492 25,242
Average time taken to answer 75% of calls 2s 24s
Average time taken to answer 95% of calls 8s 3m
Average caller waiting time 4s 3m5s

April 2021

 999 101
Total number of calls 9,042 14,817
Average time taken to answer 75% of calls 2s 6m
Average time taken to answer 95% of calls 18s 20m
Average caller waiting time 4s 3m51s

March 2021

 999 101
Total number of calls 8,839 16,345
Average time taken to answer 75% of calls 2s 4m20s
Average time taken to answer 95% of calls 12s 20m
Average caller waiting time 3s 3m10s

February 2021

 999 101
Total number of calls 8,348 16,685
Average time taken to answer 75% of calls 2s 2m40s
Average time taken to answer 95% of calls 8s 15m
Average caller waiting time 3s 2m17s

January 2021

 999 101
Total number of calls 8,595 19,321
Average time taken to answer 75% of calls 2s 2m30s
Average time taken to answer 95% of calls 12s 10m
Average caller waiting time 3s 2m12s