Our Force performance

Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) conduct a range of inspections to independently assess all police forces in England and Wales and make recommendations to improve.

HMICFRS Inspections

2018/19 PEEL Inspection: More information on the HMICFRS website. Effectiveness Preventing crime and tackling ASB - OUTSTANDING Protecting vulnerable people - GOOD Efficiency Meeting current demands and using resources - REQUIRES IMPROVEMENT Planning for the future - REQUIRES IMPROVEMENT Legitimacy Ethical and lawful workforce behaviour - GOOD Fair treatment of the workforce - GOOD

2018 Crime Data Integrity Inspection: More information on the HMICFRS website. How effective is the force at recording crime - GOOD

2017/18 PEEL Inspection: More information on the HMICFRS website. Effectiveness Keeping people safe and reducing crime - GOOD Efficiency Keeping people safe and reducing crime - GOOD Legitimacy Keeping people safe and reducing crime - GOOD

* Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) judgments are outstanding, good, requires improvement and inadequate. 

The Police and Crime Commissioner (PCC) has published the full Police and Crime Plan which details the six public police and crime priorities for Surrey. This Plan sets the strategic direction for the Force and partners in criminal justice and community safety.

The full Police and Crime Plan is available on the PCC website, which also includes the public consultation that fed into this year's plan.

Please refer to the HMIC Crime Comparator for full details of how Surrey Police compares to other forces.

101 & 999 Call Performance
October 2021	999	101
Total number of calls	13,349	17,621
Average time taken to answer 75% of calls	2s	3m40s
Average time taken to answer 95% of calls	16s	15m
Average caller waiting time	4s	2m52s
September 2021	999	101
Total number of calls	13,171	16,112
Average time taken to answer 75% of calls	2s	7m
Average time taken to answer 95% of calls	18s	30m
Average caller waiting time	4s	4m16s
August 2021	999	101
Total number of calls	12,606	16,739
Average time taken to answer 75% of calls	2s	3m50s
Average time taken to answer 95% of calls	16s	20m
Average caller waiting time	4s	3m16s
July 2021	999	101
Total number of calls	14,187	17,737
Average time taken to answer 75% of calls	4s	7m
Average time taken to answer 95% of calls	24s	20m
Average caller waiting time	6s	4m11s
June 2021	999	101
Total number of calls	13,533	18,187
Average time taken to answer 75% of calls	2s	6m
Average time taken to answer 95% of calls	20s	20m
Average caller waiting time	5s	4m12s