Our Force performance
His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) conduct a range of inspections to independently assess all police forces in England and Wales and make recommendations to improve.
Forces can be graded in the inspected areas of business as:
- Outstanding
- Good
- Adequate
- Requires Improvement
- Inadequate
Current HMICFRS Inspection
More information on the HMICFRS website
We are sharing monthly updates on progress against the recommendations and actions being taken by the Force, following our 2023 HMICFRS inspection. All updates can be found on the page below:
Previous HMICFRS Inspections
More information on the HMICFRS website.
Engaging with and treating the public with fairness and respect- GOOD
Preventing crime and anti-social behaviour- OUTSTANDING
Responding to the public- ADEQUATE
Investigating crime- GOOD
Protecting vulnerable people- GOOD
Managing offenders and suspects- REQUIRES IMPROVEMENT
Building, supporting and protecting the workforce- ADEQUATE
Strategic planning, organisational management and value for money- ADEQUATE
More information on the HMICFRS website.
Effectiveness
- Preventing crime and tackling ASB - OUTSTANDING
- Protecting vulnerable people - GOOD
Efficiency
- Meeting current demands and using resources - REQUIRES IMPROVEMENT
- Planning for the future - REQUIRES IMPROVEMENT
Legitimacy
- Ethical and lawful workforce behaviour - GOOD
- Fair treatment of the workforce - GOOD
More information on the HMICFRS website.
- How effective is the force at recording crime - GOOD
More information on the HMICFRS website.
Effectiveness
- Keeping people safe and reducing crime - GOOD
Efficiency
- Keeping people safe and reducing crime - GOOD
Legitimacy
- Keeping people safe and reducing crime - GOOD
The Police & Crime Plan
The Police and Crime Commissioner (PCC) has published the full Police and Crime Plan which details the six public police and crime priorities for Surrey. This Plan sets the strategic direction for the Force and partners in criminal justice and community safety.
The full Police and Crime Plan is available on the PCC website, which also includes the public consultation that fed into this year's plan.
Please refer to the HMIC Crime Comparator for full details of how Surrey Police compares to other forces.
| July 2024 | 999 | 101 |
| Total number of calls | 15,016 | 14,610 |
| Average caller waiting time | 4s | 53s |
| June 2024 | 999 | 101 |
| Total number of calls | 14,185 | 14,249 |
| Average caller waiting time | 5s | 1m43s |
| May 2024 | 999 | 101 |
| Total number of calls | 14,285 | 14,677 |
| Average caller waiting time | 6s | 2m18s |
| April 2024 | 999 | 101 |
| Total number of calls | 12,279 | 13,094 |
| Average caller waiting time | 4s | 1m18s |
| March 2024 | 999 | 101 |
| Total number of calls | 12,709 | 12,765 |
| Average caller waiting time | 4s | 56s |
| February 2024 | 999 | 101 |
| Total number of calls | 12,064 | 12,088 |
| Average caller waiting time | 3s | 36s |
| January 2024 | 999 | 101 |
| Total number of calls | 12,366 | 12,449 |
| Average caller waiting time | 4s | 49s |
| December 2023 | 999 | 101 |
| Total number of calls | 13,890 | 11,916 |
| Average caller waiting time | 5s | 1m33s |
|
November 2023 |
999 | 101 |
| Total number of calls | 13,782 | 12,512 |
| Average caller waiting time | 7s | 1m56s |
|
October 2023 |
999 | 101 |
| Total number of calls | 15,946 | 14,415 |
| Average caller waiting time | 11s | 2m59s |
|
September 2023 |
999 | 101 |
| Total number of calls | 16,523 | 20,121 |
| Average caller waiting time | 11s | 7m25s |
|
August 2023 |
999 | 101 |
| Total number of calls | 16,041 | 18,917 |
| Average caller waiting time | 10s | 8m03s |