We are currently closed for recruitment. For expressions of interest please email: resourcing@surrey.pnn.police.uk

If you are looking for a varied role that allows you to make a real difference to local communities and definitely isn’t a regular 9-5 job, then this is the role for you.

Police Community Support Officers (PCSOs) are a key part of our policing teams, working closely with the local community and helping to tackle the issues affecting them.

With our new PCSO apprenticeship you can obtain a fully funded Level 4 Diploma in Community Policing Practice whilst you train.

We also offer a great starting salary, excellent training and career development opportunities.

If you have any questions about the role or the recruitment process, please read our helpful guide.

We’re also happy to discuss further – please contact resourcing@surrey.pnn.police.uk to arrange.

About the role

Policing has changed dramatically in recent years - there is far more complexity, a greater need for problem solving and it is broader than it ever used to be. PCSOs have a vital and unique role within our communities, they are our frontline, providing a visible uniformed presence every day.

They help to tackle crime such as anti-social behaviour, providing reassurance to the public as well as working to understand their local issues. PCSOs have a variety of policing powers to enable them to bring to justice those who seek to disrupt or bring harm to all that live, work or travel through our county.

Your shift could involve:

  • Carrying out highly visible foot patrols
  • Attending public events
  • Working with young people and local schools
  • Speaking with community, religious and business leaders
  • Providing crime prevention and safety advice.
  • Collecting CCTV evidence
  • Making house visits to gather intelligence
  • Protecting crime scenes until Police Officers arrive

Have you got what it takes?

Police Community Support Officers are out on our streets seven days a week and form the bridge between us and our communities. Building relationships with those in your neighbourhoods will be essential so you will need to be a great communicator and be calm and confident no matter the situation.

We need caring and compassionate people who want to help us to better understand our communities and the issues that are of most importance to them. You will need to be a good listener and a creative problem solver, hearing their problems and working in partnership to find a solution.

You will need to be a great team worker, supporting your colleagues and working with community leaders to prevent crime and reassure the public.

PCSO Apprenticeship

By successfully completing the recruitment process you will be amongst the first in the country to join as a PCSO under the new national apprenticeship programme.

When you join us you will follow a 12 month apprenticeship programme working towards a Level 4 Diploma in Community Policing Practice. This is not an academic qualification, it is a practical and vocational development programme that will better equip recruits to meet the demands of modern policing with the majority of learning taking place on the job.

The course will consist of:

  • Phase 1:
    • Operational learning I (8 weeks) – full-time at Police Headquarters
    • Tutoring I (2 weeks) – out in the community supported by a tutor
  • Compulsory annual leave (1 week)
  • Phase 2:
    • Operational Learning II (4 weeks) - further learning modules and assessment at Police Headquarters
    • Tutoring II (Up to 10 weeks) – out in the community supported by a tutor after which Independent Patrol status (IP) will be awarded

Upon achieving IP, with the support of your colleagues and our Learning and Development team you will continue to build up your portfolio of evidence required to complete your qualification and apprenticeship.

Why Surrey Police?

Surrey Police is smaller than most other forces so it's easier to network and to be supported in being the best you can be. It also gives us more of a family feel - here you are a name not simply a number.

We can offer you:

  • A starting salary of at least £23,160 (£21,954 plus £1,206 unsocial hours allowance).
  • A fully-funded Level 4 Diploma in Community Policing Practice.
  • 25 days per year annual leave, rising to 29 days a year after 5 years of service.
  • A generous Local Government Pension
  • Flexible working arrangements
  • Career development opportunities.
  • Enhanced maternity and paternity pay.

This is just a selection of our benefits, click here to read more.

Recruitment Process

The recruitment process can take approximately 6 months and consists of the following stages:

  • Online application form
  • In-force interview
  • Pre-Employment Checks:
    • Fitness Test – you will need to obtain level 5.4 in the bleep test.
  • Medical – You will be required to complete a questionnaire with your medical history.
  • Biometric Vetting – we will take your fingerprints and DNA and check them against the appropriate database. We will also collect a sample of hair to test for the presence of inappropriate substances.
  • Vetting - This will assess you and your families’ criminal record, financial status and business interests.
  • References – we require references for the last three years

Diversity & Mentoring Scheme

Our ability to build trust, understand problems and support our communities across a range of policing matters, relies on us having a workforce that is reflective of our communities and all the unique individuals that exist within them. We are committed to promoting equality and diversity within our workforce and to eliminating discrimination.

We are very keen to encourage applications from those that have never considered policing as a career. Representation within our workforce from black and minority ethnic communities is currently much lower than we want it to be; by improving this we will be better able to serve our local communities and our work place will benefit from all the differences in thinking, points of view, and approaches that diversity brings.

We are actively working on a range of activities to improve this and one of the proactive ways we are seeking to increase representation is via a bespoke mentoring scheme which is aimed at guiding applicants from diverse communities through the recruitment process.

For more information please email positiveaction@surrey.pnn.police.uk.